Self-Service Appointment Platforms in Chinese Radiology Departments: A Narrative Review of Pitfalls and Future Directions

Self-service appointment platforms in Chinese radiology reduce administrative burden but are limited by undifferentiated exam workflows, insufficient risk checks, poor elderly accessibility, and delayed data exchange. Future improvements should leverage AI-driven personalized sc…

• Self-service scheduling eases administrative load but fails to differentiate among exam types (e.g., contrast vs. non-contrast protocols) and lacks pre-procedure risk assessment.
• Accessibility barriers for elderly patients and sluggish information exchange between disparate hospital systems undermine efficiency.
• Roadmap calls for AI-supported personalized booking, end-to-end closed-loop tracking of the imaging process, and coordinated cross-specialty appointment mechanisms.

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